Pockwear, located at Ensingwijk ZZ 33, 7887 EZ Erica, is responsible for the processing of personal data as shown in this privacy statement.

Contact Information:

Website: https://www.pockwear.com

Address: Ensingwijk ZZ 33, 7887 EZ Erica (no visiting address)

Phone: +31641447900

Personal data we process

Pockwear processes your personal data because you use our services and/or because you provide these data to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• Other personal data actively provided by you, for example, by creating a profile on this website, in correspondence, and by phone
• Location data
• Data about your activities on our website
• Bank account number

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old unless they have permission from parents or guardians. However, we cannot verify if a visitor is over 16 years old. We encourage parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you believe that we have collected personal information about a minor without permission, please contact us at [email protected], and we will delete this information.

Purposes and legal basis for processing personal data 

Pockwear processes your personal data for the following purposes:

• Handling your payment.
• Sending our newsletter and/or advertising brochure.
• Contacting you by phone or email if necessary to perform our services.
• Informing you about changes to our services and products.
• Providing you with the opportunity to create an account.
• Delivering goods and services to you.
• Analyzing your behavior on the website to improve the website and tailor the range of products and services to your preferences.
• Processing personal data as required by law, such as data needed for our tax return.
• Data exchange with third parties for the execution of the service.

How long we retain personal data

Pockwear does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. Pockwear retains personal data in accordance with relevant laws and regulations. If a longer retention period is necessary due to legal or regulatory requirements, the personal data will be retained accordingly.

Sharing personal data with third parties

Pockwear does not sell your data to third parties and will only provide it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Pockwear may have a legal obligation to share personal data with third parties. The third parties with whom personal data are shared include:

• The delivery service(s) engaged for the execution of the agreement. The categories of personal data processed are: address details, contact details, and location data.
• The payment service provider Mollie, for the execution of an agreement. The categories of personal data processed are financial data.
• Invoicing and accounting, we use e-boekhouden for the execution of an agreement. The categories of personal data processed are address details, contact details, and financial data.
• Lightspeed, for the execution of the agreement. Our webshop is developed with software from Lightspeed. Personal data that you provide to us for our services are shared with this party. Lightspeed has access to your data to provide us with technical support; they will never use your data for another purpose. Based on the agreement we have concluded with them, Lightspeed is obliged to take appropriate security measures. Lightspeed uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.
• Office365: For our regular business email traffic and storing files, we use the services of Office365. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Office365 does not have access to our mailbox, and we treat all our email traffic confidentially.
• Klarna: To offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order details to Klarna, so Klarna can assess whether you qualify for their payment methods and to tailor those payment methods to you. Your transferred personal data are processed in accordance with Klarna's own privacy statement.

Disclaimer website

By using the website, you agree to Pockwear's disclaimer. You can find the disclaimer in the footer of the website under the heading 'Information'.

Cookies, or similar technologies, we use

Pockwear uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Pockwear uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work well and to optimize it. Additionally, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. During your first visit to our website, we informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all information previously stored through your browser's settings. See for an explanation: veiliginternetten.

Third parties also place cookies on this website. These are, for example, advertisers and/or social media companies. These include Google Analytics and FacebookPixel. These companies register a unique ID used to generate statistical data about how the visitor uses the website.

Accessing, modifying, or deleting data

You have the right to access, correct, or delete your personal data. You can do this yourself through the personal settings of your account. Additionally, you have the right to withdraw your consent to data processing or object to the processing of your personal data by our company and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization, specified by you. If you want to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specific request to [email protected]. To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) for privacy protection. Pockwear will respond to your request as soon as possible, but no later than four weeks. Pockwear also wants to remind you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done through the following link: autoriteitpersoonsgegevens.nl.

How we secure personal data

Pockwear takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or if there are indications of misuse, please contact our customer service or via [email protected].

Automated decision making

Pockwear does not make decisions about matters that may have (significant) consequences for individuals based on automated processing. This concerns decisions made by computer programs or systems, without any human involvement (for example, a Pockwear employee).

Changes to the privacy statement

Pockwear can change the privacy statement at any time. The most recent version is published on the website. Therefore, always check the website for the most recent version. If the new privacy statement affects how we process data already collected about you, we will notify you by email. This version was last established on June 28, 2023.